Terms of Service

This document describes the terms on which Cypress Learning Solutions, Inc., a company registered in Washington State, USA (“we,” “us,” or “our”), offers you access to Reply Intelligence (“Service”), a monthly subscription service.

Description of Service

Reply Intelligence is a customer support and engagement tool designed to streamline message responses across various platforms. You acknowledge that the functionality of Reply Intelligence relies on third-party services (e.g., Gmail, Twitter) to connect channels. While we strive for seamless integration, we cannot guarantee support for every channel indefinitely, nor immediate message appearance in Reply Intelligence.

Accepting the Terms

To use Reply Intelligence, you must agree to these terms. By accessing or using the Service, you confirm that:

  • You are legally capable of entering into binding contracts.
  • You will use Reply Intelligence only for lawful purposes.
  • You will register with accurate information and refrain from using unauthorized or invalid emails or addresses.
  • You will not disrupt or interfere with the Service, nor with its associated networks or servers.
  • You will refrain from harvesting or collecting information about other users without consent.
  • You accept that we may restrict your account or usage at our discretion if you impose a disproportionate load on our infrastructure.

Copyright and Content Ownership

Cypress Learning Solutions, Inc. owns all rights, titles, and interests in and to Reply Intelligence. You agree not to copy, modify, or create derivative works from any part of the Service.

Fees, Payment, and Refunds

  • The Service is offered on a month-to-month subscription basis, with fees quoted in U.S. dollars.
  • After any applicable trial period, monthly billing applies, charged in advance.
  • Refunds are not available once a monthly fee has been paid.
  • Fees are exclusive of all taxes or duties, which you are responsible for.

Disclaimer of Warranties

You understand and agree that your use of Reply Intelligence is at your own risk. We provide the Service “as is,” with no warranty that:

  • The Service will meet your requirements.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • The quality of information obtained through the Service will meet your expectations.

Downloading or accessing materials through the Service is at your discretion and risk. We are not responsible for damage to your devices or loss of data resulting from such actions.

Limitation of Liability

Cypress Learning Solutions, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your inability to use the Service.
  • Unauthorized access to or alteration of your data.
  • Actions or statements by third parties related to the Service.

Our maximum liability will not exceed $100 or the total fees paid by you in the preceding three months.

Notices

We will communicate with you via the email provided at registration or by posting notices on our site.

Termination

You may cancel your subscription anytime without penalty. Upon cancellation, your access to Reply Intelligence and associated data may be discontinued. We reserve the right to suspend or terminate access to any account at our discretion, particularly for unlawful or objectionable content.

Modifications

We may modify or discontinue Reply Intelligence at any time, with or without notice, and are not liable for changes. We may also update our fees with 30 days’ notice.

Resolution of Disputes

You agree to contact us directly to resolve disputes amicably. This agreement is governed by the laws of Washington State, USA, and you agree to submit to the jurisdiction of Washington State courts for any disputes.

Privacy Policy

Our Privacy Policy is incorporated into this agreement. Any updates to it will be posted on our site.

Effective Date

These Terms are effective upon your acceptance or use of the Service.