Reply Intelligence is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the protection of your privacy
- Your information will not be shared, rented or sold to any third party.
- We use state-of-the-art security measures to protect your information from unauthorized users.
- We give you the possibility to control the information that you shared with us (opt-out)
We will clearly inform you when information that personally identifies you ("personal information") is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [install/download/subscribe] to product updates, newsletters or other online services.
2. UsageWe use your information for the following purposes:
- To provide you information that will allow you to use our services
- To automatically customize your documents with your information
- To alert you of software upgrades, updates, discounts or other services from Reply Intelligence
- To automate processes in response to email/sms/other replies
We collect email data in order to automate processes defined by you and send updates into external systems using API connections.
We may also collect your name, language, currency, operating system, document searched and country information for a better experience with Reply Intelligence products / services.
When you place your order with us, we collect your email in order to provision access to your account and communicate important updates.We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.
We also contact the phone number that is provided if we suspect that the cardholder's credit card information has been compromised, i.e used in a fraudulent way.
We also use our clients' email in order to notify of the release of updated versions of the software, new services or promotional offers.
When you provide your information, you consent that it can be used for the above purposes and that Reply Intelligence is an authorized holder of such information.If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration.When you activate your account, you are providing your consent to occasionally receive information from us.In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.
Our services will include processing and programming, not limited to algorithms, machine learning, natural language processing(NLP) and artificial intelligence to automate processes.Reply Intelligence does require a connection to your communications systems to read and process messages.By using our service, you are consenting to allow our systems to process your data using algorithms, machine learning, artificial intelligence and other methods.
4. Access to your information
You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times.To review or update this information simply enter in the area or request that we send you this information.
5. Security of information
Reply Intelligence is strongly committed to protecting your information and ensuring that your choices are honored.We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.
We guarantee that all e – commerce transactions follow the latest security measures and use the best available technologies.Secure Sockets Layer(SSL) technology is employed when you place online orders or transmit sensitive information.SSL is one of the safest methods of passing information over the Internet.
6. Retention of information
7. EU and EEA Users' Rights
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information.While some of these rights apply generally, certain rights apply only in certain limited circumstances.We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted.In certain instances, you may have the right to the portability of your data.You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes.You can opt out of receiving email newsletters and other marketing communications by following the opt – out instructions provided to you in those emails.Transactional account messages will be unaffected if you opt – out from marketing communications.
8. What we do with the Information you share
Your information is never shared outside the company without your permission.Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.
When you register to our website, you are asked to provide your contact information, including a valid email address.We use this information to send you updates about Reply Intelligence order confirmations and information about our services.When you order from us, we ask for your credit card number and billing address.We use this information only to bill you for the product(s) you ordered at that time. We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations.We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.
In very rare instances Reply Intelligence may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Reply Intelligence or the site; (b) protect and defend the rights or property of Reply Intelligence and its family of websites and properties; and(c) act in urgent circumstances to protect the personal safety of users of Reply Intelligence, its websites, or the public.
9. How to opt – out
We provide users with the opportunity to opt – out from receiving updates on our products, newsletters and other communications from us.You can opt – out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.
If you want to prevent a third – party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies.Click here for the NAI gateway opt – out site. This site will also allow you to review the third – party advertising companies' privacy policies. 11. Changes to this policy
12. Enforcement of policy
If for some reason you believe Reply Intelligence has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
13. Questions or comments
For information about how to contact Reply Intelligence please visit our contact page.